Royalton CHIC Antigua, An Autograph Collection All-Inclusive Resort – Adults Only, the latest addition to the Blue Diamond Resorts portfolio, is proud to announce the successful completion of its Butler training and certification program. This program underscores the resort’s commitment to delivering the highest standards of luxury and personalized service, particularly within the esteemed Diamond Club™ room category, which is celebrated for its exclusive offerings.
Gaurav Sindhi, VP of Operations – West Indies for Blue Diamond Resorts, highlighted the significance of the Diamond Club™ suite category, stating, “Our Diamond Club™ suite category has become a firm favorite for travelers around the world due to its tailor-made offerings and upgraded experience. At all our all-inclusive resorts, our butlers have served as the backbone of this service to cater to our guests’ needs. The recent certification in our newest adults-only property in the West Indies is a reflection of our commitment to exceptional service and will enable us to surpass expectations with the utmost in hospitality and stewardship.”
The comprehensive Butler training program at Royalton CHIC Antigua involved rigorous classroom sessions and hands-on training. Under the guidance of a Head Master certified by the Hospitality and Butler organization and a representative of the British Butler Institute, trainees were equipped to deliver the exceptional, personalized care synonymous with Blue Diamond Resorts.
Thalia Simon-Thomas, Learning and Development Manager for Blue Diamond Resorts in Antigua, emphasized the importance of staff development, stating, “In today’s competitive business environment, organizations need to prioritize the training and development of their staff. A well-trained workforce is more productive, efficient, and innovative. We are incredibly proud to have successfully completed this certification, showcasing our dedication to ensuring the highest standards in the industry.”
To maintain and elevate service quality, Blue Diamond Resorts conducts ongoing training sessions across all its properties. These initiatives ensure the brand consistently meets its promises and exceeds guest expectations. Future training plans include additional international certifications to further enhance the quality and efficiency of the butler service.
