Turkish Airlines and its low-cost subsidiary AJet have introduced a 24-hour free cancellation policy for flight reservations. This new feature allows passengers to cancel a booking within 24 hours of purchase and receive a full refund, provided certain conditions are met.
Key Features of the New Policy:
Free cancellation within 24 hours of creating the reservation.
A full refund of the ticket price, with no handling fees or deductions.
This applies to Turkish Airlines and AJet flights.
Valid only for bookings made via the Turkish Airlines website or mobile app.
The first flight in the reservation must be scheduled to depart at least 168 hours (7 days) from the moment the refund request is made.
Time is calculated by the hour, not by calendar day.
Important Exclusions & Conditions:
Not applicable to tickets booked through travel agencies or third-party platforms.
Rebooked or altered reservations are not eligible.
Disrupted flights (e.g., canceled or significantly delayed) do not qualify.
Award tickets booked using loyalty points are eligible but must follow all the same rules.
Only base fare is refundable — optional extras (like baggage, seat selection, meals) are non-refundable.
Why It Matters:
Before April 4, Turkish Airlines imposed handling fees on cancellations made shortly after booking. This new policy aligns the carrier with international standards seen at major global airlines, especially appealing to travelers who value booking flexibility or are planning.
The change reflects Turkish Airlines’ response to growing customer demand for more adaptable travel options, particularly as passenger preferences shift post-pandemic and amid fluctuating travel conditions.
With this update, Turkish Airlines positions itself as not only a global connector but also a customer-focused leader, offering a more forgiving booking experience — especially for those making early reservations.
